Why Should I Call or Click before I Dig?

There is an underground network of gas lines, electricity, telephone, internet and TV cable wires, as well as water and sewer connections that could be damaged if you dig in the wrong spot.

Knowing what’s below protects you and your family.

Damaging underground services can have serious consequences such as:

  • Personal injury to you and others;
  • Loss of essential services, creating a safety risk for yourself and others; and,
  • Expensive restoration costs and potential legal action against you.

For your safety, and the safety of others, you must determine where the underground facilities are located BEFORE starting construction, landscaping or any other project.

Then, when the underground facilities have been marked, you can dig with care.


Call or Click Before You Dig!

Contact Ontario One Call at least one week before starting your project to ensure locates are completed on time.

This is a FREE service and available 24 hours a day, 7 days a week.

Before you Call or Click, you will need to know:

  • Who is digging (it is recommended that the person doing the digging submits the locate request for liability reasons);
  • When and where you are digging (address and description of dig site area);
  • The maximum depth of excavation; and,
  • The type of work being done (fence, pool, landscaping, etc.) and the method of digging that will be used whether machine and/or hand (shovel, pick, or spade)

You may also need to obtain private locates for privately owned infrastructure, like an electrical line between a house and a garage.

Not all facility owners are members of a one call centre. Make sure to contact non-participating facility owners that may apply to your excavation such as Government Agencies, Railways or First Nations.